Pomoć i podrška

QRForge Dostava — za kupce, restorane, dostavne službe i kurire.

Kako funkcioniše naručivanje

  1. Otvorite meni restorana (npr. skeniranjem njegovog QR koda) i dodajte jela u korpu.
  2. Unesite adresu dostave i broj telefona, i potvrdite broj kodom koji stiže SMS-om.
  3. Pošaljite narudžbu. Restoran je priprema, a kurir dostavne službe je donosi na vašu adresu.
  4. Narudžbu pratite uživo na stranici za praćenje koja se otvori nakon slanja.

Plaćanje je gotovinom pri preuzimanju — kuriru, kada vam donese narudžbu. Online plaćanja nema i ništa se ne naplaćuje unaprijed.

Pitanja o narudžbi

Za kašnjenje, izmjenu ili problem s narudžbom prvo nazovite restoran — njegov broj telefona je na stranici za praćenje narudžbe.

Ako restoran ne može pomoći, ili je narudžba otkazana, pišite podršci na support@qrforge.link i navedite kod narudžbe.

Za restorane i dostavne službe

Kako rade krediti za dostavu?

Svaka isporučena narudžba troši 1 kredit — i restoranu i dostavnoj službi koja ju je dostavila. Otkazane narudžbe ne troše kredite.

Kako kupiti kredite?

U panelu restorana ili dostavne službe otvorite karticu Krediti, izaberite paket i platite. Novo stanje se prikaže čim uplata stigne.

Hoću li biti upozoren kada krediti ponestaju?

Da. Vlasnik dobije email kada se potroši 80 % dodijeljenih kredita i još jedan kada krediti dođu do nule. Bez kredita su nove narudžbe za dostavu pauzirane dok ne dopunite kredite.

Kako povezati Telegram?

Restoran povezuje svoj Telegram nalog, a dostavna služba svoju Telegram grupu, prema koracima u svom panelu. Nakon toga obavijesti o narudžbama stižu odmah u Telegram.

Kako se kuriri prijavljuju?

Kuriri se pridružuju preko linka za prijavu koji im pošalje njihova dostavna služba, a narudžbe preuzimaju i isporučuju u QRForge Mini App aplikaciji u Telegramu.

Kontakt

Podrška odgovara na pitanja kupaca, restorana, dostavnih službi i kurira:

support@qrforge.link

Help & support

QRForge Delivery — for customers, restaurants, fleets and couriers.

How ordering works

  1. Open the restaurant's menu (for example by scanning its QR code) and add dishes to your cart.
  2. Enter your delivery address and phone number, and confirm the number with the code sent by SMS.
  3. Send the order. The restaurant prepares it and a courier from the delivery fleet brings it to your address.
  4. Follow the order live on the tracking page that opens after you send it.

You pay in cash on delivery — to the courier, when the order arrives. There is no online payment and nothing is charged in advance.

Questions about an order

For a delay, a change or a problem with your order, first call the restaurant — its phone number is on the order tracking page.

If the restaurant cannot help, or the order was cancelled, write to support at support@qrforge.link and include the order code.

For restaurants and fleets

How do delivery credits work?

Every delivered order uses 1 credit — from the restaurant and from the fleet that delivered it. Cancelled orders use no credits.

How do I buy credits?

In the restaurant or fleet panel, open the Credits tab, pick a pack and pay. The new balance shows as soon as the payment arrives.

Will I be warned when credits run low?

Yes. The owner gets an email when 80 % of the granted credits are used, and another when they reach zero. With no credits left, new delivery orders are paused until you top up.

How do I link Telegram?

A restaurant links its Telegram account, and a fleet its Telegram group, following the steps in its panel. Order notifications then arrive in Telegram straight away.

How do couriers join?

Couriers join through the sign-up link their fleet sends them, then take and deliver orders in the QRForge Mini App inside Telegram.

Contact

Support answers customers, restaurants, fleets and couriers:

support@qrforge.link